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Legal

Privacy
Policy

Your privacy matters to us. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your data.

Last Updated

This policy was last reviewed and updated on January 1, 2025.

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Your Rights

You have full rights to access, correct, or delete your personal data at any time.

Your Rights

Data Security

We use encryption and secure processing to protect your information.

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Questions?

Contact our team if you have any questions about how we handle your data.

Contact Us

This Privacy Policy describes how TechMart Electronics Company collects, uses, stores, and protects your personal information when you use our website (tm.cooldigital.net) or purchase from us. We process personal data in compliance with the Malawi Data Protection Act (No. 3 of 2024).

1

Data Controller

TechMart Electronics Company, Area 3, Room 12, Jadil Hedrian House, Lilongwe, Malawi.
Email: info@techmartmw.com

2

Information We Collect

  • Identity data: first name, last name
  • Contact data: email address, phone number, delivery address
  • Transaction data: order history, payment method, amounts paid
  • Technical data: IP address, browser type, device type, pages visited
  • Communication data: WhatsApp messages, email enquiries, contact form submissions
3

How We Use Your Data

  • Processing and fulfilling your orders
  • Communicating order status, dispatch, and collection notifications
  • Processing warranty claims and returns
  • Responding to customer support enquiries
  • Sending marketing communications (only with your consent)
  • Fraud prevention and security
  • Compliance with Malawian legal and tax obligations

We will never sell your personal data to third parties.

4

Data Sharing

We share your data only with:

  • Payment processors (PayChangu, Airtel Money, TNM Mpamba) to process your payments securely
  • Delivery partners, to arrange delivery of your orders
  • Legal or regulatory authorities where required by law
5

Data Retention

  • Customer account data: retained for the life of your account plus 3 years after closure
  • Transaction records: retained for 7 years (Malawi Revenue Authority requirements)
  • Technical logs: retained for 90 days
  • Marketing consent records: retained until you withdraw consent, plus 1 year
6

Your Rights

Under the Malawi Data Protection Act, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data for marketing purposes
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, email info@techmartmw.com with the subject line Data Rights Request. We will respond within 30 days.

7

Cookies

Our website uses essential cookies for functionality (login, cart) and analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.

8

Data Security

We use HTTPS encryption, secure password hashing, and restricted staff access to protect your data. Payment information is processed by certified payment providers and is never stored on our servers.

9

Contact

For any data protection queries, contact us at info@techmartmw.com or WhatsApp +265 886 228 509.